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Even the most effective human performance improvement program can be short-lived unless integrated into day-to-day work processes. By improving their ability to coach, sales managers and other first-line leaders can be instrumental in making sure that your people’s professional development takes root – and continues to grow – day in and day out.
Like a lighthouse that guides ships through uncertain waters, Wilson Learning’s new Lighthouse Coaching program prepares leaders to guide their people through the application of newly acquired skills. Those who can effectively redirect, change, or reinforce people’s behavior have a unique power to dramatically enhance an organization’s ability to compete and win when it matters most.
Based on in-depth original research and coaching best practices, Lighthouse Coaching provides leaders with an understanding of universal coaching techniques that have been shown to increase learner retention and drive everyday on-the-job success. The process is supported by our COACH model, which breaks down effective coaching into five integrated phases:
Clarify expectations
Observe
Ask people their perspective
Create action plan
Help get resources
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