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Principals
Steven Jasper is the President of Performance Learning. He has over 25 years of consulting experience working with both teams and individuals building and customizing training solutions and using survey instruments to solve business problems. Steve has worked in a variety of industries across all the major functions to produce custom consulting processes in the areas of performance management, sales and leadership effectiveness, executive coaching and organizational development. Steve holds a BA in Psychology from The George Washington University and an MBA in Finance and Organizational Behavior from New York University.
Charles Gartman, Chairman of Performance Learning, has been involved in Human Resource development for over 25 years. Holding both Masters and Doctoral degrees in Behavioral Psychology from the University of Maryland, Charlie has devoted his career to understanding patterns of human behavior and applying those insights to improving organizational effectiveness. His work focuses on human performance improvement through measurement, training, coaching and creating organizational alignment.
Facilitators
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Joe Haubenhofer
Joe Haubenhofer, a recognized expert in sales and dispute management, is a facilitator and master leader trainer for Wilson Learning and its agencies. He has consulted successfully with a wide variety of industries, including pharmaceutical, transportation, telecommunications, high tech, large machinery, manufacturing, insurance, finance, retail/apparel, automotive, electronics, hospitality, government, health care, and real estate.
Joe personally sold real estate for two years and sold franchises for four years. He has managed sales executives both locally as well as regionally for a national travel franchise. He has placed special consulting emphasis on the large machinery and manufacturing industry. His extensive negotiation and sales experience has been utilized by executives to reorganize and align functional areas to deliver upon corporate goals and strategies.
Joe is skilled at identifying problems with the decision-making process in organizations from both a business and human dynamic perspective. This approach results in practical solutions that align with prevailing corporate values, alleviate short-term problems, and lay the foundation for long-term solutions.
Joe was CEO and Chairman of the Board for FIRSTWORLD Travel, a national travel agency franchise. He was also vice president of education for Century 21. He is an adjunct professor for the Department of Education at the University of Minnesota, where he has been guest lecture on business topics. Trained at the Harvard Negotiations Project and referenced by Bill Ury in “Getting Past No”, Joe has delivered client training sessions in North America, Latin American, Europe, Africa, and Southeast Asia. |
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Tevilla Riddell
Ms. Riddell's 20 years of professional experience encompasses sales
organizational development, human resource development, public speaking and training professionals at all levels across a multitude of industries.
Responding to a broad cross-section of organizational problems Ms. Riddell uses the principles of adult learning and organizational development with a focus on business strategies and goals to design, develop and facilitate a wide variety of skills development seminars. Ms. Riddell works with executives and their teams on strategic planning, team effectiveness, sales/sales management, continuous improvement processes and the development of human resources management systems. In large-scale projects, programs involving executives, managers and teams were designed, customized and implemented in support of project and organizational goals. Her experience includes coordinating a staff of exempt and non-exempt employees.
Ms. Riddell works with Wilson Learning Worldwide as a consultant and facilitator certified in Counselor Sales Person, Negotiating to Yes, Versatile Sales Person, Social Styles, Managing Sales Performance, Supervisory Leadership, Getting Past No, Leading/Managing in Challenging Times, Creating Team Mastery, Signature Customer Service.
Tevilla has been a guest lecturer at Quinnapiac College and Albertus Magnus College in Hamden, Connecticut. She is a member of the American Society of Training and Development (past Board member), the Organization Development Network, and Association of Psychological Type. She is also the recipient of the Wilson Learning Worldwide Facilitator Excellence Award and the Quota Contributor Award. |
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Jim’s areas of expertise are sales , leadership, & service. During the last 15 years he has designed, developed and delivered training, speaking and consulting for 200 prominent organizations throughout the U.S. and Canada, including AAA, Bright Horizons, BAE Systems, Chrysle, Carnegie Bank, Erie Insurance, Intel, Johnson & Johnson, Medtronic, The Port Authority of NY & NJ, and its PATH transit system where he developed a customer service vision with the Director/GM and then shared PATH’s customer service message and skills with 800 PATH employees.
Jim helps clients develop compelling business strategies, provide award-winning customer service, and sell high-value, innovative customer solutions in an environment of rapid change. His research focus is on organizations that create sustainable leadership, customer value and employee productivity. Jim engages people in a productive and memorable learning experience and provides practical applications from his business experience. He establishes rapport with people at all levels - executives, managers, salespeople and service professionals.
Jim is the author of, 10 Immutable Laws of Power Selling – The Key to Winning Sales, Wowing Customers and Driving Your Profits Through the Roof (McGraw-Hill) a Forbes Book Club selection and recommended as Required Reading by destinationCRM.com. Jim is the author of The 10 Qualities of An Outstanding Coach, 25 Ways to Motivate and Retain Top Talent, and a video-based self-paced course on teamwork featuring executives from GE, DEC and Motorola. He began his career as an engineer at Bell Laboratories.
Jim was a senior manager with AT&T before becoming a speaker and consultant. He held leadership positions in management, technical and marketing areas, including 1- 800 Service Manager. He successfully led many large projects, established a quality assurance group and designed a sales competency model to improve sales effectiveness within the division.
Jim has earned the Certified Speaking Professional designation, a measure of proficiency attained by less than ten percent of the members of the National Speakers Association. He has an MBA in Management from NYU, an MS in Mechanics and Materials Science from Rutgers University and a BME in Mechanical Engineering from City College of New York. He is past president of the International Society for Performance Improvement, New Jersey chapter.
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R Bill MacMartin
Bill MacMartin founded his change management consultancy in 1990 and received the Wilson Learning Facilitator Excellence Award in 1998. He is currently certified or master-certified in over 20 Wilson Learning programs and services – always adapted to his client’s internal and external issues and challenges, to help improve human performance and business results. A small sample of some recent client projects.
Provided the Americas, EMEA, and Asia divisions of a global manufacturing firm an operational framework to build shared value models with their large international accounts.
Worked with leadership of a major wireless/wireline service provider to implement a common sales process and language to enable the shifting of sales resources across teams and divisions.
Certified groups of sales executives in several divisions of a multi-national chemicals company to internally facilitate programs focusing on leadership, motivation, and coaching.
Mr. MacMartin works primarily in the United States and Canada, regularly in Asia and Europe (speaks fluent French). His prior professional experience includes successful sales and sales management in the hospitality, financial services, engineered composites, and technical textiles industries. Originally from Montréal, Québec, Mr. MacMartin now resides in the Richmond VA area.
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Ms. Clare O’Connell, with experience in sales and the training industry, has assisted hundreds of organizations increase the effectiveness of their sales organizations and salespeople. Ms. O’Connell’s personal sales experience began at Bell & Howell selling hardware and custom software.
After eight years of first hand selling experience she advanced to a sales and training management position where she directed the training department for Wilson Learning Corporation, a worldwide sales training organization. As Director of Training, she was responsible for the development of Wilson Learning’s worldwide sales organization as well as its global network of certified facilitators, totaling more than 750 in over 50 countries. Ms. O’Connell was promoted to Vice-President of Sales Effectiveness, driving the strategy and direction of Wilson Learning’s strategic sales product line. As Vice President, she increased revenues from sales training products by 10% and created competitive advantage for the Sales product line ensuring market leadership in the highly evolving world of selling.
In 1999, Ms. O’Connell launched Alma Consulting. Her practice focuses on equipping salespeople and organizations with the skills, tools and processes to find, win and retain profitable business.
Projects include:
Assisting a financial services organization to equip their salespeople with the strategic skill set to call on and profitably secure larger accounts. This required one-on-one coaching of salespeople in the field with strategic account planning and skill coaching.
Worked with executive management of a leading travel company to increase the revenue and profitability of business their salespeople close. Project involved assessment of sales professionals and sales process, as well as training and coaching to a highly successful sales process.
Defined a sales process for a professional services firm enabling them to re-define their hiring profile, reduce the length of time it takes for newly hired sales people to become productive and increase the accuracy of their forecasting.
Ms. O’Connell has been a speaker at numerous conferences and meetings, including Selling Power’s conference and IBM’s European Education Conference. She holds dual citizenship in the U.S. and Ireland and has trained and coached sales professionals in Europe, Australia, South America and throughout North America.
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Mr. Anthony Pacifico has worked closely with Fortune 500 companies as well as many smaller organizations throughout the U.S. His work has also led him to conduct sessions and consulting in Germany, Italy, Spain and Indonesia for varied international audiences. He has helped sales managers and sales representatives in a variety of industries achieve their sales goals and objectives through the facilitation of sales development workshops as well as through consulting with senior sales managers and sales representatives. He has also designed and customized sales development workshops, focusing on meeting specific client needs and expectations.
Mr. Pacifico’s specialty is helping people and organizations realize their true potential and take full advantage of their talents and abilities. By helping people understand themselves and others’ more, he is able to improve personal and organizational effectiveness for his clients.
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Dr. Steve West is a senior consultant coaching executives, facilitating executive team alignment, creating original instructional designs and providing consulting interventions for clients both domestically and internationally. He has been in the field of training/consulting and development for over 18 years, serving as a coach, facilitator, instructional program designer, and organization development consultant. Prior to joining Wilson Learning, Dr. West worked at the University of Minnesota’s Center for Urban and Regional Affairs.
In recent years, Dr. West’s work has emphasized executive development and alignment. He facilitates individual executive 360-degree feedback, provides executive coaching to build leadership and influencing skills, and facilitates executive teams gaining clearer focus and working more effectively to achieve key business goals. He works to understand the business imperatives and ensures that his consulting efforts focus individuals and teams on the critical success factors to improve their performance, build future capabilities, and achieve business results.
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Mr. Phillip Stewart is a highly skilled facilitator working extensively in the pharmaceutical and high tech industries. Prior to this, he was an Account Executive with the Pharma Division of Wilson Learning where his responsibilities included enhancing the ability of major pharmaceutical companies to select, hire, train, and retain the best talent available. This position required skills of relationship building, consultation, writing, design, and facilitation.
He spent 12 years as a pharmaceutical sales representative and three years in sales management for G.D. Searle.
Mr. Stewart spent three years as a District Manager, and eight years as an Organizational Consultant responsible for helping to select, design, and implement several professional training offerings for the sales and management division of G.D. Searle. This included consultation and facilitation opportunities in 13 countries. For work as an Organizational Development Consultant, it was an honor to be presented the “President’s Award for Excellence”. Retired from Searle in 2001.
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Dr. Paul Cave has a broad-based understanding of business issues, learning technologies, and Wilson Learning programs. He works closely with Wilson Learning clients to improve their businesses in a variety of ways. As a consultant, he helps individuals and groups effectively implement change strategies. As a facilitator, he guides participants in exercises to help improve performance and link their contributions to the organization’s strategies. And, as a coach, he helps teams gain alignment and guides managers to improve their interpersonal effectiveness.
Due to his experience as a salesperson, consultant, business owner, and facilitator, Mr. Cave has a fundamental understanding of the challenges that businesses face. He has sold to and consulted with small businesses and Fortune 100 companies in the U.S. and internationally. In 1979, he joined Wilson Learning as an Agent and quickly built a successful business, Performance Learning Systems, Inc. For his work as an agent, he received the President’s Award for outstanding business results and high customer satisfaction. He also served as a National Account Manager in Chicago and Los Angeles. He continues to work with Wilson Learning as a free-lance instructor and achieved recognition as the Wilson Learning Facilitator of the Year.
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Ms. Karen Dugan has worked extensively in the consulting and training arena, specializing in organizational behavioral change. She was the highest rated facilitator on the Wilson Learning Task Force for Office Depot
After a nationwide course roll-out of The Counselor Salesperson, Office Depot’s target sales increased by 56%.
Ms. Dugan was the lead facilitator in the market launch of Inbound Sales Excellence. She led the Signature Customer Service roll-out for Baltimore Gas and Electric – Home Division which began September of 2001. B.G.E.-Home has seen a 43% reduction in turnover rate for their Customer Service Representatives. Signature Customer Service competencies, which increased staff comfort levels with challenging customers, were a key contributing factor.
Starting her career in the insurance industry, she moved from sales to management and ultimately became Corporate Director of Training. She was responsible for the training of a 450-person field sales force, and designed their training manual and developmental programs.
In the eighties, she was a partner in a training and consulting firm where she designed and conducted intensive workshops constructed to share innovative and practical techniques for mastering, honing and maintaining topnotch presentation and communication skills. Ms. Dugan is affiliated with Toastmasters International, American Society of Training and Development, and the National Speakers Association.
Ms. Dugan is a magnetic and compelling workshop leader with an enthusiastic style. She has a delivery that comes straight from the heart. Ms. Dugan’s track record has established real-world organizational changes which reduce stress while increasing sales productivity, customer loyalty and employee fulfillment.
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Performance Learning Systems
120 Bloomingdale Road White Plains, NY 10605
Phone: 914 289-0161 Fax: 914 289-0189
information@PerformanceLearning.com
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